FAQs

Where is Unreal® made?

Unreal® is made in the USA and Canada.

Is Unreal® Non-GMO?

All Unreal products are Non-GMO Project Verified. The issue of genetic modification is important to us. We exclusively source ingredients that are not genetically modified. Visit: https://www.nongmoproject.org to learn more.

Is Unreal® Fair Trade + ethically sourced?

Yes. All our products are made with Fair Trade certified chocolate. The farmers of our cocoa are guaranteed a minimum price for their beans and have safe working conditions and sustainable wages. They are also given Fair Trade premiums to invest in community development such as scholarships, schools, and leadership training. Forced child and slave labor as well as harmful chemicals and GMOs are not permitted on Fair Trade farms. For more information on what Fair Trade means visit: http://fairtradeusa.org/what-is-fair-trade

Is Unreal® organic?

Even though we are not organic certified, many of our ingredients are organic. Please visit the ingredient panel on each product to see what ingredients are organic.

Is Unreal® gluten-free?

All of our cups are certified gluten-free by GFCO:

  • Dark Chocolate Almond Butter Cups
  • Dark Chocolate Peanut Butter Cups
  • Dark Chocolate Crispy Peanut Butter Cups

All Unreal® products are free from any gluten-containing ingredients. However, our gems are made in a facility that manufactures products containing gluten. Therefore, we cannot certify our gems are gluten-free.

Does Unreal® contain peanuts or tree nuts? If I have a nut allergy can I eat Unreal®?

Please refer to the ingredients decks on each product to see if it contains peanuts or tree nuts.

At this time, we cannot guarantee Unreal® products are completely tree nut and/or peanut free because they are made in facilities that make products containing tree nuts and/or peanuts.

Is Unreal® soy free?

All Unreal® products are free of soy ingredients. However, we cannot guarantee that our products are 100% soy free because they are made in facilities that manufacture products containing soy.

Is Unreal® kosher?

Yes. Unreal® is certified Kosher under the OK Kosher Certification. To learn more visit: http://www.ok.org

Is Unreal® Vegan?

All Unreal® dark chocolate products are vegan. The ingredients used to make these products are not derived from animal or animal by-products and are not tested on animals. Also, the sugars we have sourced for those products are not processed with bone char. The only exception in our product line is our milk chocolate gems – this product contains milk and is therefore not Vegan.

Does this mean your Vegan products are suitable for those with milk allergies?

No. Even though the ingredients we use to make our products are not derived from animals or animal by-products and are not tested on animals, our products are made in a facility that also uses milk chocolate at times. Even though the line is thoroughly cleaned between dark and milk chocolate, we cannot say our vegan products are 100% free from milk proteins.

How long is the Unreal® shelf life, and is it safe to eat after the “Get Unreal By” date?

We recommend you consume Unreal®  by the date printed on the packaging. Like any natural food, Unreal® will taste best the fresher it is!

Unreal® Products with 12 Month Shelf Life:

  • Dark Chocolate Peanut Gems
  • Dark Chocolate Almond Butter Cups
  • Dark Chocolate Crispy Peanut Butter Cups
  • Dark Chocolate Peanut Butter Cups

Unreal® Products with 18 Month Shelf Life:

  • Dark Chocolate Crispy Quinoa Gems
  • Milk Chocolate Gems

How should I store Unreal®?

We recommend storing Unreal® at a temperature below 68 degrees F, below 55% humidity and away from direct sunlight. During summer or in warmer climates if the temperature is above 68 degrees F in your home, we recommend storing them in the refrigerator to prevent melting. When storing in the refrigerator, always make sure to take the product out and let it warm back up to around 68 degrees before eating for the best taste experience!

Where can I buy Unreal®?

Check out our store locator for a retailer near you! If your favorite retailer doesn’t carry Unreal®, let them know! You can also buy Unreal online!

But what if I don’t live in the United States?

Unfortunately, we only sell in the U.S. right now, but we hope to expand abroad in the future.

I am interested in wholesale options, selling Unreal®, or becoming a distributor. Who do I get in touch with?

Great! You can email hi@getunreal.com. Please be as descriptive as possible and include your store’s location(s).

I have an issue or complaint regarding Unreal® that I purchased. Who should I contact?

We’re sorry to hear that something may be wrong! Please email us at hi@getunreal.com, and someone will contact you shortly to resolve the issue. Please include the product name, lot code, best by date, your email address and phone number, and a photograph of the problem if applicable. This will help us investigate more effectively and resolve the issue faster.